Do you need to appeal a citation or get a copy of your ACC application? Have you noticed a broken light at a park or a pothole on your street? The POA’s new Request Tracker tool gives members easy access to these requests without having to go to the POA office.
Request Tracker is a tool that members can use to communicate with the POA staff regarding non-emergency requests for service between the hours of 8 a.m. and 5 p.m. Operations hours are 7 a.m. to 4 p.m.
The user-friendly Request Tracker is designed to send each request to the appropriate staff who can properly address the member’s request. Each request submitted is followed by a confirmation email verifying that the request was processed and is being reviewed and addressed.
The system provides for the documentation and processing of each request, as well as the ability of additional staff to monitor the progress at any time.
Members can review their request at any time by logging into the website at canyonlakepoa.com/requesttracker.aspx.
By logging in, Request Tracker is able to start a file for the member and their request, and allows staff to communicate with the member regarding their particular request via email.
In the coming months, the POA plans to expand the request types to offer even more ways for members to connect with the POA.